Middle Kingdom Helpdesk

Frequently Asked Questions

• No known issues at this time – 2 May 2022

The Middle Kingdom Helpdesk is exactly what is sounds like. We are a group of people (all volunteers) pooled together to assist the Kingdom Webminister in keeping the technology running smoothly in the Kingdom. There are multiple tiers to the team that start with the Helpdesk Team and work up to the Kingdom Webminister.

The Helpdesk team is who you will be connecting with first via this page for ALL issues and concerns. We can help with

• website updates
• Adding document to the Middle Kingdom Library
• email resets, assignments and creations
• just letting us know when you find something broken
• assistance in any way with the various Kingdom Websites (the main and help with any group site on our server)
• Service Portal items (reporting, award recs, access and login)
• Other Portals (Peerage, A&S, Cartography, RUM, etc.)
• Newcomers – if you are new and need to be connected with any of welcome people to get your sorted, we have one of our Regional Newcomer people (Chatelains) on our team.

• Frequently Asked Questions
• Accessing The Order of Precedence- How to access this in the Service Portal

All initial concerns should go through the Help Desk if possible. If the Kingdom Webminister is needed to assist with the issues, we will send your emails up the chain to them. So many things, however, can be handled by the Middle Kingdom Help Desk team. We can help you with the Kingdom Websites, group Websites on the Midrealm server, Middle Kingdom email concerns, Officer transfers, Service Portal assistance (including officer assignments, reporting, award recs, etc.). We are also glad to assist in any general troubleshooting you may need with browsers, etc. Our Kingdom Cartographer and our Librarians are available via the Helpdesk as well!

To get started send us an email or use the contact form on this webpage.
Please have patience as we are all volunteers with various available hours throughout each week. We will do our best to get to your email as soon as possible. If it is URGENT please include that in the Subject.

Things that we need to know in your email:

• Subject: Your issue (email, service portal, website, officer change over, reporting, a ‘heads up’ about something that is broken, etc.)
• Your name (SCA) and your email.
• If it is help with your Office, please be sure to include the office, the group, and the region.
• If you are needing service portal help, be sure to include the email/userid that you are trying to log in with.

• Heat and Air Quality PolicyJune 18, 2024
• Earl Marshal SuccessorMay 20, 2024
• Earl Marshal Successor Application Deadline – ExtendedApril 29, 2024
• Commentary Request – Rules of the List UpdateApril 10, 2024
• Earl Marshal SuccessorMarch 25, 2024

• Frequently Asked Questions
• Help Navigating SCA-rs Registration system – At every event run under the new SCAR system there has been at least one incidence of gentles turning up without registration. The issue appears to be where technology meets people. We have put together a guide to help you ensure that you are registered for the event. If you are in need of an even more detailed ‘step by step’ you can also look at the SCA-rs: Event Registration System User Guide.
• Training Content for Officer Positions (Coming Soon)
• YouTube Channel of the Kingdom Web Minister

Kingdom Webminister	Lady Brighid of Red Spears
Deputy Kingdom Webminister	Lord Otto Kukelbrecht
Held Desk Team Lead	Baroness JahanAra amat al-Hafeeza
Help Desk Deputy	Sir Criomhthann CuRua
Help Desk Deputy	Theghn Edward Aelredson
Help Desk Deputy	Dame Estelle de la Mer
Help Desk Deputy	Baroness Katayoun Al-Aurvataspa
Held Desk Deputy	THL Soffke Stoterogghen
Clerk of the Roster	THL Isabel Taylor
Kingdom Calendar	Baron Hengist Hawardessune